FAQ’s

What is the status of my order?

Once your order is placed, you will receive a confirmation email with your order details. When your order is shipped, we will send you a second email containing a tracking link.
You can also view the status of your order at any time by visiting the Order History section in your account on our website.

Can I change my order?

Changes can only be made if your order has not yet been processed for shipping.
If you would like to request a change, please contact our support team via the Contact Us form or the Live Chat as soon as possible.

Do you accept returns?

Returns & Exchanges

Yes, we accept returns and exchanges subject to the following conditions:

The item must have been purchased from our official online store

The item must be unused and unworn

The item must be returned in its original packaging with all tags attached

The return or exchange request must be made within 7 days of delivery

To initiate a return or exchange, please contact our support team through the Contact Us form or Live Chat. A member of our team will assist you as soon as possible.

How do I cancel my order?

Orders cannot be cancelled after 72 hours from the time of purchase, unless an incorrect item was ordered.

If you wish to cancel your order, please email us within 72 hours of placing the order. After this time, production may begin and payments cannot be reversed.

Please ensure your order details are correct before confirming your purchase.

How do I track the progress of my order?

Once your order has been shipped, you will receive both an email and a text notification with your tracking information.
You can track your shipment by clicking the link provided in the message.

Can I change my delivery address after placing an order?

If your order has not yet been shipped, we may be able to update the delivery address.
Please contact us as soon as possible via the Contact Us form to request an address change.

Is it safe to use my credit or debit card on this website?

Yes. All card payments are processed through trusted third-party payment providers that are PCI-compliant, the highest industry standard for payment security.
Your payment information is encrypted and handled securely at all times.